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Error 0x00C10015High Severity

Printhead Temperature Sensor Error

Severity:High Severity
Affected:13 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a problem with the temperature sensor on one or more printheads. The printer cannot accurately monitor the printhead temperature, which is crucial for proper operation.

Common Causes
  • 1Defective printhead (faulty sensor)
  • 2Poor electrical contact with carriage
  • 3Faulty carriage PCA
  • 4Damaged flex cable to carriage
  • 5Extreme ambient temperature
Symptoms to Watch For
  • Printer unable to print
  • Print quality degradation
  • Printer shuts down unexpectedly
  • Error message on display identifying printhead
  • Printheads not recognized
Basic Troubleshooting Steps
1. Turn off the printer and unplug the power cord. 2. Allow the printer to cool down for at least 30 minutes. 3. Identify the problematic printhead from the printer's display. 4. Remove and reinsert the printhead firmly. If the error persists, try replacing the printhead with a new one.

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Affected Printers (13)
DesignJet 350c
DesignJet 4000
DesignJet 450c
DesignJet 800
DesignJet T1100
DesignJet T1200
DesignJet T250
DesignJet T2600
DesignJet T7100
DesignJet T790
DesignJet T795
DesignJet Z6 PostScript
DesignJet Z6800 Production Printer
Related Resources
DesignJet Glossary
FAQ
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