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DesignJet XL 3600 MFP

DesignJet XL 3600 MFP

36-inch2019–Present

A high-performance MFP designed for fast, secure, and cost-effective printing, scanning, and copying, ideal for demanding workgroups and print rooms.

Video Guides

5 videos

Clearing a Paper Jam - HP DesignJet XL 3600 (How to)

6 years ago

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Error Code: 86:01 Q5669 60687 Carriage Bushing HP DesignJet

Error Codes (24)

01.0criticaloccasional

System Error: Main PCA Malfunction

This error indicates a problem with the printer's main board (PCA - Printed Circuit Assembly). It's a critical hardware failure that prevents the printer from operating.

02:10criticaloccasional

Carriage Assembly Failure

This error indicates a problem with the carriage assembly, which holds the printheads and moves across the paper. It suggests the carriage motor, encoder strip, or belt might be faulty, preventing proper movement.

03.0criticalcommon

System Error: Power Supply Unit (PSU) Malfunction

This error indicates a problem with the printer's power supply unit. The printer is not receiving stable or correct power, preventing it from functioning.

04:01mediumrare

Front Panel Failure

This error indicates a communication problem with the front panel display or its associated electronics. The printer may not respond to button presses or display garbled information.

08:04mediumrare

Front Panel Failure

This error indicates a problem with the front panel assembly, which includes the display and control buttons. It might be a communication issue or a hardware failure.

0x00C10002mediumcommon

Printhead Not Calibrated

This error indicates that a newly installed printhead has not been calibrated, or a previous calibration failed. This can lead to print quality issues.

0x00C1000Dmediumrare

Ink System Error: Ink Level Sensor Malfunction

This error indicates a problem with the ink level sensor for one or more cartridges. The printer cannot accurately determine ink levels.

0x00C1000Fhighoccasional

Ink System Priming Failure

This error occurs when the printer fails to successfully prime the ink system, meaning it cannot draw ink from the cartridges to the printheads. This prevents printing.

0x00C10017lowcommon

Ink Cartridge Type Mismatch

This error indicates that an incorrect type of ink cartridge has been installed in the printer. The printer requires specific HP ink cartridges for proper operation.

0x00C10018lowrare

Ink Cartridge Expired

This error indicates that one or more installed ink cartridges have passed their expiration date. While the printer may allow continued printing, print quality might be affected.

0x00C20002criticalcommon

Carriage Error: Carriage System Failure

This is a general critical error indicating a failure within the entire carriage system. The carriage cannot move or operate correctly.

0x00C40001criticaloccasional

Service Error: Internal Communication Error

This error indicates a general problem with internal communication between the printer's components. This prevents the printer from functioning.

0x00C50001highoccasional

Service Error: System Fan Malfunction

This error indicates a problem with a general system cooling fan. Overheating could occur, leading to performance issues or damage.

0x00CC0001criticalrare

System Error: Internal Power Failure

This error indicates a general internal power failure within the printer, potentially affecting multiple components. The printer cannot power on or operate.

0x00E00001criticalrare

System Error: ASIC Failure

This error indicates a failure of an Application-Specific Integrated Circuit (ASIC) on the Main PCA. This is a critical hardware failure.

0x00F30001criticaloccasional

Service Error: Motor Driver Failure

This error indicates a failure of a motor driver circuit, preventing one or more motors from operating. This is a critical hardware failure.

0x00F70001highrare

Service Error: Internal Communication Timeout

This error indicates that the printer's components are failing to communicate with each other within expected timeframes. This can lead to system freezes or failures.

0x00F90001criticaloccasional

Service Error: Component Initialization Failure

This error indicates that a specific internal component failed to initialize during startup. The printer cannot function correctly.

0x00FA0001highcommon

Service Error: Critical System Resource Exhaustion

This error indicates that the printer has run out of critical system resources (e.g., memory, processing power) to perform its tasks. This can lead to crashes.

12:10highcommon

Ink System Error: Printhead not detected or faulty

This error means the printer cannot detect one or more printheads, or a detected printhead is faulty. This prevents printing.

23:10highcommon

Carriage Error: Encoder Strip Malfunction

This error indicates a problem with the encoder strip, a clear plastic strip that tells the carriage its position. If dirty or damaged, the printer cannot track carriage movement accurately.

42:10highrare

Paper Handling Error: Take-up Reel Motor Malfunction

This error indicates a problem with the take-up reel motor, which winds printed paper onto a roll. The printer cannot collect printed output.

47:01criticalcommon

Starwheel Motor Failure

This error indicates a problem with the starwheel motor assembly, which helps to flatten and guide the paper after printing. A malfunction can cause paper jams or printing issues.

61:01highoccasional

Firmware Error: Printer Initialization Failure

This error indicates a problem during the printer's startup sequence, often related to firmware or internal communication. The printer cannot complete its boot process.