Error 0x00D00001Medium Severity
Connectivity Error: Network Card Malfunction
Severity:Medium Severity
Affected:20 models
DIY Fix:Possible
What This Error Means
This error indicates a problem with the printer's network interface card (NIC). The printer cannot connect to the network.
Common Causes
- 1Faulty or loose network interface card (NIC) within the DesignJet's formatter board assembly.
- 2Corrupted printer firmware affecting network communication protocols.
- 3Damaged Ethernet port on the DesignJet, preventing proper cable connection or signal transmission.
- 4Internal hardware failure of the network chip or associated components on the formatter board.
- 5Incorrect or incompatible network settings configured on the printer's embedded web server (EWS) or control panel.
Symptoms to Watch For
- Error code '0x00D00001' displayed on the DesignJet's front panel.
- Printer is unreachable via network ping or cannot be discovered by network tools.
- Inability to print from network-connected computers, with print jobs stuck in queue.
- Network status indicators (LEDs) on the printer's Ethernet port are off or flickering erratically.
- Printer's embedded web server (EWS) is inaccessible through a web browser.
Basic Troubleshooting Steps
1. Restart the printer. 2. Check the network cable connection to the printer and the router/switch. 3. Ensure the network settings are correct. 4. If the error persists, the network card may be faulty.
Video Guides
5 videosHow to Connect Your HP Designjet to the Network (Ethernet)
7 years ago
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Affected Printers (20)
DesignJet 1055cm
DesignJet 350c
DesignJet 4000
DesignJet 450c
DesignJet 750c Plus
DesignJet 800
DesignJet 9000s
DesignJet SD Pro Scanner
DesignJet T1600
DesignJet T1700
DesignJet T230
DesignJet T650
DesignJet T790
DesignJet T920
DesignJet Z3100
DesignJet Z5200 PostScript
DesignJet Z6200
DesignJet Z6810
HP Latex/DesignJet L25500
HP PageWide XL 5100
Related Resources
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