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Error 0x00C10014High Severity

Printhead Voltage Error

Severity:High Severity
Affected:16 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates an issue with the voltage supplied to the printheads. Incorrect voltage can damage printheads or prevent them from firing properly.

Common Causes
  • 1Defective printhead
  • 2Faulty carriage PCA
  • 3Problem with main PCA power supply circuit
  • 4Unstable power source
  • 5Damaged flex cable to carriage
Symptoms to Watch For
  • Printer unable to print
  • Print quality issues (missing nozzles, banding)
  • Printer shuts down unexpectedly
  • Error message on display identifying printhead
  • Printheads not firing ink
Basic Troubleshooting Steps
1. Turn off the printer and unplug the power cord. 2. Wait for 5 minutes, then plug in the power cord and turn on the printer. 3. If the error persists, try replacing the problematic printhead identified on the display. 4. If the error still occurs with a new printhead, contact a qualified service technician.

Video Guides

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HP Printer Printhead Problem – Don’t Replace It Yet! Try These 7 Fixes

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Affected Printers (16)
DesignJet 1050c
DesignJet 1055cm
DesignJet 4000
DesignJet 4500
DesignJet 755cm
DesignJet Studio 24-inch
DesignJet Studio 36-inch
DesignJet T1100
DesignJet T1200
DesignJet T525
DesignJet T7100
DesignJet T790
DesignJet T850
DesignJet T920
HP PageWide XL 3600
HP PageWide XL 4100
Related Resources
DesignJet Glossary
FAQ
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