DesignJet 4000

Formatter Board Failure

This error indicates a problem with the formatter board, which is the main logic board of the printer. It controls all printer functions and communication.

Carriage Assembly Failure

This error indicates a problem with the carriage assembly, which holds the printheads and moves across the paper. It suggests the carriage motor, encoder strip, or belt might be faulty, preventing proper movement.

Power Supply Unit (PSU) Failure

This error indicates a problem with the printer's power supply unit. The PSU is responsible for converting wall power into the various voltages needed by the printer's components.

Front Panel Failure

This error indicates a communication problem with the front panel display or its associated electronics. The printer may not respond to button presses or display garbled information.

Hard Disk Drive (HDD) Failure

This error indicates a problem with the printer's internal hard disk drive. The HDD stores print jobs, firmware, and printer settings.

Formatter Board Failure

This error indicates a problem with the formatter board, which processes print data and communicates with the network/USB. It's often linked to communication issues.

Printhead Missing/Not Installed

This error indicates that a printhead is either missing from its slot or was not properly installed. The printer cannot detect the presence of a printhead.

Printhead Not Calibrated

This error indicates that a newly installed printhead has not been calibrated, or a previous calibration failed. This can lead to print quality issues.

Ink Maintenance Cartridge Full/Missing

This error indicates that the ink maintenance cartridge (waste ink tank) is full or missing. The printer cannot operate until it is replaced or properly installed.

Ink System Error: Ink Supply Station Malfunction

This error indicates a problem with the ink supply station, which delivers ink from the cartridges to the printheads. The printer cannot supply ink.

Ink System Error: Ink Cartridge Failure

This error indicates a problem with one or more ink cartridges. The printer cannot detect or use the cartridge.

Ink System Pressure Error

This error indicates an issue with the ink pressure within the printer's ink delivery system. This can lead to poor print quality or prevent printing altogether.

Ink System Priming Failure

This error occurs when the printer fails to successfully prime the ink system, meaning it cannot draw ink from the cartridges to the printheads. This prevents printing.

Ink System Leak Detected

This error indicates that the printer has detected an ink leak within the ink delivery system. This is a critical issue that can damage internal components.

Ink System Air Detection

This error indicates that the printer has detected air within the ink delivery system. Air in the ink lines can prevent proper ink flow and cause print quality issues.

Printhead Overheating

This error indicates that one or more printheads are overheating. This can be caused by a faulty printhead, insufficient ink flow, or a problem with the printer's cooling system.

Printhead Not Detected

This error indicates that the printer cannot detect one or more printheads. This is often due to improper installation, dirty contacts, or a faulty printhead.

Printhead Voltage Error

This error indicates an issue with the voltage supplied to the printheads. Incorrect voltage can damage printheads or prevent them from firing properly.

Printhead Temperature Sensor Error

This error indicates a problem with the temperature sensor on one or more printheads. The printer cannot accurately monitor the printhead temperature, which is crucial for proper operation.

Ink System Calibration Failure

This error indicates that the printer failed to successfully complete an ink system calibration. This can lead to inaccurate color reproduction or print quality issues.

Ink Cartridge Low/Empty

This error indicates that one or more ink cartridges are low on ink or empty. The printer will prompt you to replace them to continue printing.

Take-Up Reel System Failure

This error indicates a problem with the optional take-up reel system, which collects printed output. It may be jammed, disconnected, or malfunctioning.

Paper Handling Error: Media Advance System Failure

This error indicates a critical failure in the paper advance system. The printer cannot load or move paper correctly, preventing printing.

Service Error: System Fan Malfunction

This error indicates a problem with a general system cooling fan. Overheating could occur, leading to performance issues or damage.

Connectivity Error: Network Card Malfunction

This error indicates a problem with the printer's network interface card (NIC). The printer cannot connect to the network.

Connectivity Error: Wireless Module Malfunction

This error indicates a problem with the printer's wireless communication module. The printer cannot connect to a wireless network.

Service Error: Internal Sensor Failure (Unspecified)

This error indicates a problem with an unspecified internal sensor. The printer may not be able to perform certain functions accurately.

Service Error: Watchdog Timer Reset

This error indicates that the printer's internal watchdog timer has reset the system due to an unrecoverable software or hardware fault. The printer has crashed.

Ink System Error: Trailing Cable Malfunction

This error indicates a problem with the trailing cable that connects the carriage assembly to the main PCA. This cable transmits data and power to the printheads.

Carriage Error: Service Station Malfunction

This error indicates a problem with the service station, which cleans and caps the printheads. The carriage cannot move freely or the service station is stuck.

Carriage Error: Scan-Axis Motor Malfunction

This error indicates a problem with the motor that moves the print carriage back and forth. The carriage cannot move, preventing any printing.

Paper Axis Motor Failure

This error indicates a problem with the motor responsible for moving the paper through the printer (the paper axis motor). It can prevent paper loading or printing.

Carriage Axis Motor Failure

This error indicates a problem with the motor responsible for moving the printhead carriage across the printer. It will prevent any printing operations.

Hardware Error: Main PCA Fan Malfunction

This error indicates a problem with the cooling fan on the Main PCA. Overheating could occur, leading to performance issues or damage.

Roll-to-Roll System Failure

This error indicates a problem with the optional roll-to-roll system (take-up reel). It prevents the printer from automatically collecting printed media.

Firmware Error: Printer Initialization Failure

This error indicates a problem during the printer's startup sequence, often related to firmware or internal communication. The printer cannot complete its boot process.

Firmware Error: Critical Firmware Error

This is a general critical firmware error indicating an unrecoverable problem with the printer's operating system. The printer cannot function.

Calibration Error: Paper Axis Motor Calibration Failure

This error indicates a problem during the paper axis calibration process. The printer cannot accurately control paper movement.

Paper Handling Error: Paper Jam

This error indicates that paper is jammed within the printer's paper path. The printer cannot continue printing until the jam is cleared.

Starwheel Motor Failure

This error indicates a problem with the starwheel assembly motor, which raises and lowers the starwheels that help guide the media after printing. It might be jammed or faulty.