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Error 0x00C1001EHigh Severity

Ink System Motor Failure

Severity:High Severity
Affected:12 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a problem with a motor within the ink delivery system, such as an ink pump motor. This prevents proper ink flow and system operation.

Common Causes
  • 1Defective ink pump motor (within ISS)
  • 2Ink supply station failure
  • 3Blocked ink lines or printheads (overloading motor)
  • 4Main PCA power delivery issue to ISS
  • 5Worn gears within ISS
Symptoms to Watch For
  • Loud grinding or buzzing noises from ink supply station
  • Ink not flowing to printheads
  • Printer unable to prime or de-prime
  • Error message on display
  • Printer stuck during initialization
Basic Troubleshooting Steps
1. Turn off the printer and unplug the power cord. 2. Listen for any unusual noises (grinding, buzzing) from the ink supply station area when the printer attempts to initialize. 3. If the error persists, contact a qualified service technician, as this often requires replacement of the ink supply station.

Video Guides

5 videos

HP OfficeJet Pro 8610, 8620, 8710, 8720 Ink System Failure

3 years ago

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Affected Printers (12)
DesignJet 1055cm
DesignJet 2500cp
DesignJet 650c
DesignJet HD Pro Scanner
DesignJet T1100
DesignJet T1200
DesignJet T125
DesignJet T525
DesignJet T650
DesignJet T7100
DesignJet T790
DesignJet Z5600 PostScript
Related Resources
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