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Error 87:01Medium Severity

Starwheel Motor Failure

Severity:Medium Severity
Affected:13 models
DIY Fix:Possible
What This Error Means

This error indicates a problem with the starwheel assembly motor, which raises and lowers the starwheels that help guide the media after printing. It might be jammed or faulty.

Common Causes
  • 1Obstruction in starwheel path
  • 2Faulty starwheel motor
  • 3Damaged starwheel assembly
  • 4Dried ink buildup on starwheels or mechanism
Symptoms to Watch For
  • Starwheels not raising or lowering
  • Loud noises from starwheel area
  • Printer unable to complete print job
  • Error during paper ejection
Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Open the top cover and inspect the starwheel assembly (usually near the output slot) for any obstructions or paper jams. 3. Remove any obstructions. 4. Close the cover, plug in, and turn on the printer. 5. If the error persists, contact HP Support.

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Affected Printers (13)
DesignJet 1050c
DesignJet 1055cm
DesignJet 130
DesignJet 4000
DesignJet 750c
DesignJet T600
DesignJet T830 MFP
DesignJet T850
DesignJet XL 3600dr MFP
DesignJet Z2100
DesignJet Z3200
DesignJet Z5600 PostScript
HP PageWide XL 5100
Related Resources
DesignJet Glossary
FAQ
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