Carriage Error: Service Station Malfunction
This error indicates a problem with the service station, which cleans and caps the printheads. The carriage cannot move freely or the service station is stuck.
- 1Service Station motor failure or obstruction preventing proper movement of the capping and wiping mechanisms.
- 2Contamination (ink, paper debris) within the service station assembly, hindering the movement of the service station or carriage.
- 3Faulty or disconnected service station ribbon cable, preventing communication with the Main PCA.
- 4Worn or damaged carriage belt affecting the precise positioning of the carriage, leading to a collision with the service station or incorrect engagement.
- 5Encoder strip contamination or damage, causing the printer to lose track of the carriage's position, leading to incorrect service station interaction.
- Printer displays error code '21:10' on the front panel.
- Carriage makes grinding or unusual noises when attempting to move to or from the service station.
- Printheads are visibly uncapped or dried out, leading to poor print quality or missing nozzles.
- The carriage is physically stuck at the far right side of the printer, unable to move.
- Ink residue or debris is visible around the service station area.
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DesignJet 500 repair 21:10 (21.10) error code - repair advice by HP Plotter
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The component that deposits ink onto the media. DesignJet printers use thermal inkjet printheads that fire tiny droplets of ink through microscopic nozzles.
A maintenance area on the right side of the printer where the printheads are capped and cleaned when not in use. It prevents ink from drying in the nozzles.
The mechanism that moves the printheads back and forth across the media during printing. It rides on a guide rail and is driven by the scan-axis motor via a belt.
An accessory that automatically winds printed output onto a roll as it exits the printer, preventing the print from touching the floor.
A calibration process that ensures all printheads are precisely aligned relative to each other for accurate color registration and sharp output.
When the printhead physically contacts the media surface during printing, potentially damaging both the print and the printhead.