Test User from Test City just got help with Test Issue

5 people helped this hour

Error 11:11High Severity

Ink System Error: Trailing Cable Malfunction

Severity:High Severity
Affected:26 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a problem with the trailing cable that connects the carriage assembly to the main PCA. This cable transmits data and power to the printheads.

Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Open the top cover and gently move the carriage. 3. Inspect the trailing cable for any visible damage, kinks, or tears. 4. Plug in and turn on the printer. If the cable is damaged, it needs replacement.

Video Guides

5 videos

DesignJet 500 repair 11.11 (11:11) error - HP Plotter | 01256 783390

14 years ago

More Videos

Repair for HP Designjet 500/800/510/500+ Trailing Cable Error: 11:11 Check/Clean/Replace

HP Designjet T2500PS error 11:10

Designjet T or Z series error 08:04, 08:07, 08:11

Designjet T Trailing Cables

Detailed Repair Guide

Get the full detailed repair guide with expert pro tips.

No signup required for basic access

Need Professional Help?

Chat with our AI assistant to get matched with a certified repair professional.

Affected Printers (26)
DesignJet 1050c
DesignJet 1055cm
DesignJet 130
DesignJet 4000
DesignJet 600
DesignJet 750c Plus
DesignJet 815mfp
DesignJet T1100
DesignJet T1200
DesignJet T1600
DesignJet T1700
DesignJet T200
DesignJet T230
DesignJet T3500 Production eMFP
DesignJet T650
DesignJet T7100
DesignJet T790
DesignJet T795
DesignJet XL 3800 MFP
DesignJet Z2100
DesignJet Z3200
DesignJet Z5200 PostScript
DesignJet Z6100
DesignJet Z6200
DesignJet Z6800 Production Printer
DesignJet Z9+ PostScript
Related Resources
DesignJet Glossary
FAQ
Test Your Knowledge