DesignJet Studio 24-inch

Formatter Board Failure

This error indicates a problem with the formatter board, which is the main control unit of the printer. It often suggests a hardware malfunction that prevents the printer from booting or operating correctly.

System Error: Main PCA Malfunction

This error indicates a problem with the printer's main board (PCA - Printed Circuit Assembly). It's a critical hardware failure that prevents the printer from operating.

System Error: Hard Disk Drive (HDD) Malfunction

This error indicates a problem with the printer's internal hard disk drive. The HDD is used for job storage, processing, and firmware functions.

Printhead Blocked/Clogged

This error indicates that one or more printheads are severely clogged or blocked, preventing ink from being ejected properly. This leads to missing colors or poor print quality.

Ink System Error: Printhead Failure (General)

This error indicates a general failure of one or more printheads. The printer cannot communicate with or use the printheads, preventing printing.

Ink System Error: Ink Level Sensor Malfunction

This error indicates a problem with the ink level sensor for one or more cartridges. The printer cannot accurately determine ink levels.

Ink System Priming Failure

This error occurs when the printer fails to successfully prime the ink system, meaning it cannot draw ink from the cartridges to the printheads. This prevents printing.

Ink Cartridge Not Detected (Specific Color)

This error indicates that a specific ink cartridge is not detected or is not properly installed. The '0xXXXXXXX' portion of the code identifies the problematic color or slot.

Printhead Voltage Error

This error indicates an issue with the voltage supplied to the printheads. Incorrect voltage can damage printheads or prevent them from firing properly.

Ink Cartridge Type Mismatch

This error indicates that an incorrect type of ink cartridge has been installed in the printer. The printer requires specific HP ink cartridges for proper operation.

Internal Heater Failure

This error indicates a problem with an internal heater element, such as a pre-heater or post-heater. These heaters are crucial for preparing media and drying ink.

Service Error: Environmental Sensor Malfunction

This error indicates a problem with an internal environmental sensor (e.g., temperature, humidity). The printer may not be able to operate optimally or safely.

Service Error: Internal Memory (RAM) Failure

This error indicates a problem with the printer's internal memory (RAM). The printer cannot process jobs or may fail to boot.

System Error: ASIC Failure

This error indicates a failure of an Application-Specific Integrated Circuit (ASIC) on the Main PCA. This is a critical hardware failure.

Service Error: Power-On Self-Test (POST) Failure

This error indicates that the printer failed its initial power-on self-test. A critical component is not functioning, preventing the printer from booting.

Service Error: Watchdog Timer Reset

This error indicates that the printer's internal watchdog timer has reset the system due to an unrecoverable software or hardware fault. The printer has crashed.

Service Error: Component Initialization Failure

This error indicates that a specific internal component failed to initialize during startup. The printer cannot function correctly.

Service Error: Critical System Resource Exhaustion

This error indicates that the printer has run out of critical system resources (e.g., memory, processing power) to perform its tasks. This can lead to crashes.

Ink System Error: Carriage Latch Sensor Malfunction

This error indicates that the printer cannot detect the correct state of the carriage latch, which secures the printheads. This can prevent printing.

Ink System Error: Printhead not detected or faulty

This error means the printer cannot detect one or more printheads, or a detected printhead is faulty. This prevents printing.

Carriage Error: Service Station Malfunction

This error indicates a problem with the service station, which cleans and caps the printheads. The carriage cannot move freely or the service station is stuck.

Carriage Error: Scan-Axis Motor Malfunction

This error indicates a problem with the motor that moves the print carriage back and forth. The carriage cannot move, preventing any printing.

Paper Axis Motor Failure

This error indicates a problem with the motor responsible for moving the paper through the printer (the paper axis motor). It can prevent paper loading or printing.

Paper Handling Error: Roll Motor Malfunction

This error indicates a problem with the motor responsible for feeding paper from the roll. The printer cannot load or advance paper.

Paper Handling Error: Cutter Malfunction

This error indicates a problem with the automatic cutter. It may be stuck, damaged, or unable to perform its function.

Hardware Error: Main PCA Fan Malfunction

This error indicates a problem with the cooling fan on the Main PCA. Overheating could occur, leading to performance issues or damage.

Firmware Error: Printer Initialization Failure

This error indicates a problem during the printer's startup sequence, often related to firmware or internal communication. The printer cannot complete its boot process.

Firmware Error: PostScript/Raster Processor Error

This error indicates a problem with the printer's internal processing of print jobs, specifically related to PostScript or raster data. It might be triggered by a complex print file.