Service Error: Environmental Sensor Malfunction
This error indicates a problem with an internal environmental sensor (e.g., temperature, humidity). The printer may not be able to operate optimally or safely.
- 1Faulty or disconnected environmental sensor (e.g., thermistor, humidity sensor) on the main PCA or a connected flex cable.
- 2Corrupted firmware affecting environmental sensor readings or calibration data.
- 3Damage to the sensor's flex cable or connector due to wear, improper handling, or environmental factors (e.g., moisture ingress).
- 4Main PCA (Printed Circuit Assembly) malfunction, preventing proper communication with or power supply to the environmental sensors.
- 5Accumulation of dust or debris on the sensor element, leading to inaccurate readings.
- Printer displays error code '0x00C60001' on the front panel display.
- Printer fails to initiate printing or stops mid-print, accompanied by the error.
- Printer reports incorrect ambient temperature or humidity readings in diagnostic menus (if accessible).
- Printer's internal fans operate at incorrect speeds or continuously, irrespective of actual temperature.
- Print quality issues that could be related to temperature/humidity, such as ink drying too fast/slow, or media buckling.
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A maintenance area on the right side of the printer where the printheads are capped and cleaned when not in use. It prevents ink from drying in the nozzles.
Optical or mechanical sensors that detect the presence, type, width, and position of print media loaded in the printer.
A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.
A comprehensive technical document provided by HP to authorized service technicians containing detailed disassembly, repair, and calibration procedures.
A company that has been certified by HP to provide warranty and out-of-warranty repair services for HP DesignJet printers.