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Error 0x00C60001Medium Severity

Service Error: Environmental Sensor Malfunction

Severity:Medium Severity
Affected:15 models
DIY Fix:Possible
What This Error Means

This error indicates a problem with an internal environmental sensor (e.g., temperature, humidity). The printer may not be able to operate optimally or safely.

Common Causes
  • 1Faulty or disconnected environmental sensor (e.g., thermistor, humidity sensor) on the main PCA or a connected flex cable.
  • 2Corrupted firmware affecting environmental sensor readings or calibration data.
  • 3Damage to the sensor's flex cable or connector due to wear, improper handling, or environmental factors (e.g., moisture ingress).
  • 4Main PCA (Printed Circuit Assembly) malfunction, preventing proper communication with or power supply to the environmental sensors.
  • 5Accumulation of dust or debris on the sensor element, leading to inaccurate readings.
Symptoms to Watch For
  • Printer displays error code '0x00C60001' on the front panel display.
  • Printer fails to initiate printing or stops mid-print, accompanied by the error.
  • Printer reports incorrect ambient temperature or humidity readings in diagnostic menus (if accessible).
  • Printer's internal fans operate at incorrect speeds or continuously, irrespective of actual temperature.
  • Print quality issues that could be related to temperature/humidity, such as ink drying too fast/slow, or media buckling.
Basic Troubleshooting Steps
1. Ensure the printer is operating within its specified temperature and humidity ranges. 2. Restart the printer. 3. If the error persists, service is required.

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Affected Printers (15)
DesignJet 1055cm
DesignJet 450c
DesignJet 500
DesignJet Studio 24-inch
DesignJet Studio 36-inch
DesignJet T1120
DesignJet T125
DesignJet T1700
DesignJet T200
DesignJet T650
DesignJet XL 3800 MFP
DesignJet Z5600 PostScript
DesignJet Z6 PostScript
DesignJet Z6200
DesignJet Z6800 Production Printer
Related Resources
DesignJet Glossary
FAQ
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