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Error 0x00C1000CMedium Severity

Ink System Error: Ink Cartridge Failure

Severity:Medium Severity
Affected:17 models
DIY Fix:Possible
What This Error Means

This error indicates a problem with one or more ink cartridges. The printer cannot detect or use the cartridge.

Common Causes
  • 1Faulty or expired ink cartridge preventing proper electrical contact with the printhead carriage.
  • 2Contaminated or damaged electrical contacts on the ink cartridge or the printhead carriage assembly, leading to detection failure.
  • 3Firmware glitch or corruption preventing the printer from correctly identifying the installed ink cartridges.
  • 4Ink cartridge not properly seated or locked into its designated slot within the printhead carriage.
  • 5Failure of the Ink Supply Station (ISS) or its associated sensors to correctly register the presence or status of an ink cartridge.
Symptoms to Watch For
  • Printer display shows error code '0x00C1000C' with a message like 'Ink System Error' or 'Ink Cartridge Failure'.
  • Printer stops printing and remains idle, refusing to initiate or complete print jobs.
  • Specific ink cartridge slot(s) are indicated as empty or faulty on the printer's front panel, despite a new cartridge being installed.
  • Inability to perform printhead alignment or calibration routines due to the perceived ink system issue.
  • Front panel may display an 'X' or an empty icon next to one or more ink cartridge indicators.
Basic Troubleshooting Steps
1. Open the ink cartridge cover. 2. Remove and reinsert the indicated ink cartridge(s). 3. Close the cover and restart the printer. 4. If the error persists, replace the faulty ink cartridge(s).

Video Guides

5 videos

How to fix ink cartridge errors on HP Inkjet printers | HP Support

2 years ago

More Videos

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Fix 'Print System Problem,' 'Problem with Ink System' errors | HP OfficeJet printers | HP Support

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Affected Printers (17)
DesignJet 4000
DesignJet 750c Plus
DesignJet HD Pro Scanner
DesignJet Studio 36-inch
DesignJet T1120
DesignJet T130
DesignJet T1530
DesignJet T1600
DesignJet T230
DesignJet T650
DesignJet T830 MFP
DesignJet T930
DesignJet XL 3800 MFP
DesignJet Z2600
DesignJet Z6610
DesignJet Z9+ PostScript
HP PageWide XL 8000
Related Resources
DesignJet Glossary
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