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Error 0x00C10005Medium Severity

Printhead Blocked/Clogged

Severity:Medium Severity
Affected:13 models
DIY Fix:Possible
What This Error Means

This error indicates that one or more printheads are severely clogged or blocked, preventing ink from being ejected properly. This leads to missing colors or poor print quality.

Common Causes
  • 1Dried ink in printhead nozzles
  • 2Air bubbles trapped in printhead
  • 3Using non-genuine or expired ink
  • 4Printer left unused for extended periods
  • 5Internal printhead failure
Symptoms to Watch For
  • Printer displays '0x00C10005' error code
  • Missing colors or severe banding in prints
  • Print quality degradation
  • Printer unable to complete print jobs
  • Printhead cleaning cycles are ineffective
Basic Troubleshooting Steps
1. From the printer's front panel, run several printhead cleaning cycles.2. If cleaning doesn't resolve the issue, try performing a printhead alignment.3. If the error persists, remove the problematic printhead and gently clean its nozzles with a lint-free cloth and distilled water (if recommended by HP).4. If all else fails, replace the printhead with a new, genuine HP printhead.

Video Guides

5 videos

How to clean a clogged HP Designjet Printhead

7 years ago

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Affected Printers (13)
DesignJet 2500cp
DesignJet 600
DesignJet HD Pro Scanner
DesignJet Studio 24-inch
DesignJet T1600
DesignJet T2300 eMFP
DesignJet T2500
DesignJet T650
DesignJet T7100
DesignJet T830 MFP
DesignJet T950
DesignJet Z6200
DesignJet Z6810
Related Resources
DesignJet Glossary
FAQ
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