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Error 02:10Critical Severity

Carriage Assembly Failure

Severity:Critical Severity
Affected:22 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a problem with the carriage assembly, which holds the printheads and moves across the paper. It suggests the carriage motor, encoder strip, or belt might be faulty, preventing proper movement.

Common Causes
  • 1Obstructed carriage path
  • 2Damaged or dirty encoder strip
  • 3Faulty carriage motor
  • 4Worn or loose carriage belt
  • 5Defective carriage PCA
Symptoms to Watch For
  • Carriage not moving
  • Loud grinding noises from carriage area
  • Printer unable to initialize
  • Printheads not recognized
  • Paper jams frequently
Basic Troubleshooting Steps
1. Turn off the printer and unplug the power cord. 2. Open the top cover and carefully check for any obstructions (e.g., paper scraps, foreign objects) blocking the carriage path. 3. Gently try to move the carriage manually. It should move freely. 4. Inspect the encoder strip (a clear, thin plastic strip behind the carriage) for dirt or damage. 5. If no obstructions are found, plug in the printer and turn it on. If the error persists, contact service.

Video Guides

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Affected Printers (22)
DesignJet 1055cm
DesignJet 4000
DesignJet 450c
DesignJet 600
DesignJet 750c
DesignJet 750c Plus
DesignJet T1100
DesignJet T1200
DesignJet T230
DesignJet T2300 eMFP
DesignJet T2600
DesignJet T650
DesignJet T7100
DesignJet T790
DesignJet T830 MFP
DesignJet T850
DesignJet XL 3600 MFP
DesignJet Z2100
DesignJet Z3200
DesignJet Z9
HP PageWide XL 3600
HP PageWide XL 4100
Related Resources
DesignJet Glossary
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