Test User from Test City just got help with Test Issue

5 people helped this hour

Error 86:10High Severity

Paper Handling Error: Media Sensor Malfunction

Severity:High Severity
Affected:17 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a problem with a paper sensor. The printer cannot detect paper presence or position, leading to loading or feeding issues.

Common Causes
  • 1Contamination (dust, ink residue, paper fibers) on the media sensor's optical path or lens, obstructing its ability to detect media.
  • 2Physical damage or misalignment of the media sensor (e.g., the paper edge sensor, front/rear media sensors, or media advance sensor) preventing accurate paper detection.
  • 3Faulty or loose ribbon cable connection between the media sensor and the Formatter PCA or Trailing Cable, leading to intermittent or no signal transmission.
  • 4Malfunction of the media sensor itself, indicating an internal component failure within the sensor unit.
  • 5Issues with the Media Advance Motor or Encoder Strip, causing incorrect paper movement that the sensor cannot reconcile, leading to a false error.
Symptoms to Watch For
  • Printer stops during media loading or printing with error code 86:10 displayed on the front panel.
  • Media fails to load correctly, either not advancing at all or advancing partially and then stopping.
  • Printer reports 'Out of Paper' even when paper is loaded in the input tray or spindle.
  • Prints start off-center, skewed, or with incorrect margins, indicating misdetection of media edges.
  • Media jams frequently, especially during the initial loading or feeding stages, despite no visible obstructions.
Basic Troubleshooting Steps
1. Restart the printer. 2. Ensure the paper is loaded correctly. 3. Inspect the paper path for obstructions or debris near the paper sensors. 4. If the error persists, service is required.

Video Guides

5 videos

Paper not loading in HP plotters (HP Designjet and other series)

9 months ago

More Videos

86:01 hp Designjet t series repair

HP Designjet T610 21:13 error fix

DesignJet 500 repair 86:01 86:11 error codes - Call HP Plotter 01256 783390

Error 86:01 HP Z3200

Detailed Repair Guide

Get the full detailed repair guide with expert pro tips.

No signup required for basic access

Need Professional Help?

Chat with our AI assistant to get matched with a certified repair professional.

Affected Printers (17)
DesignJet 1055cm
DesignJet 4500
DesignJet 5500
DesignJet HD Pro Scanner
DesignJet Studio 36-inch
DesignJet T130
DesignJet T1530
DesignJet T1600
DesignJet T600
DesignJet T610
DesignJet T650
DesignJet XL 3800 MFP
DesignJet Z5600 PostScript
DesignJet Z6100
DesignJet Z6200
HP DesignJet Studio Steel
HP PageWide XL 4100
Related Resources
DesignJet Glossary
FAQ
Test Your Knowledge