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Error 86:01Medium Severity

Paper Handling Error: Paper Jam

Severity:Medium Severity
Affected:28 models
DIY Fix:Possible
What This Error Means

This error indicates that paper is jammed within the printer's paper path. The printer cannot continue printing until the jam is cleared.

Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Open all covers and carefully remove any jammed paper, pulling in the direction of the paper path. 3. Check for small scraps of paper. 4. Close all covers, plug in and restart the printer.

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Affected Printers (28)
DesignJet 1055cm
DesignJet 110 Plus
DesignJet 2500cp
DesignJet 4000
DesignJet 430
DesignJet 4500
DesignJet 5500
DesignJet 800
DesignJet T1100
DesignJet T1200
DesignJet T130
DesignJet T1600
DesignJet T1700
DesignJet T210
DesignJet T2500
DesignJet T530
DesignJet T650
DesignJet T7100
DesignJet T790
DesignJet T795
DesignJet T830 MFP
DesignJet XL 3800 MFP
DesignJet Z2100
DesignJet Z3200
DesignJet Z5600 PostScript
DesignJet Z6 PostScript
DesignJet Z6100
DesignJet Z9+ PostScript
Related Resources
DesignJet Glossary
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