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Error 41:01High Severity

Paper Axis Motor Failure

Severity:High Severity
Affected:5 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a problem with the motor responsible for moving the paper through the printer (the paper axis motor). It can prevent paper loading or printing.

Common Causes
  • 1Faulty paper axis motor
  • 2Paper jam or obstruction in paper path
  • 3Damaged or dirty paper axis encoder strip
  • 4Worn gears in the paper advance mechanism
  • 5Loose or damaged motor wiring
Symptoms to Watch For
  • Paper does not load or advance
  • Paper jams frequently
  • Grinding noises from paper path
  • Printer stops during printing
  • Inaccurate paper advance, leading to banding
Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Open the printer and check the paper path for any obstructions or paper jams. 3. Ensure the paper is loaded correctly. 4. Gently try to rotate the platen rollers manually to check for resistance. 5. If the error persists, the motor or its components may be faulty.

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Affected Printers (5)
DesignJet 1055cm
DesignJet 2500cp
DesignJet 4000
DesignJet SD Pro Scanner
DesignJet Studio 24-inch
Related Resources
DesignJet Glossary
FAQ
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