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Error 0x00E00001Critical Severity

System Error: ASIC Failure

Severity:Critical Severity
Affected:11 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a failure of an Application-Specific Integrated Circuit (ASIC) on the Main PCA. This is a critical hardware failure.

Common Causes
  • 1Malfunction or degradation of the Application-Specific Integrated Circuit (ASIC) on the Main PCA due to electrical stress or manufacturing defect.
  • 2Power surge or unstable power supply leading to damage of the Main PCA's ASIC components.
  • 3Overheating of the Main PCA causing thermal stress and eventual failure of the integrated ASIC.
  • 4Corrupted firmware affecting the initialization or operation of the ASIC on the Main PCA.
  • 5Physical damage or corrosion to the Main PCA, impacting the ASIC's functionality.
Symptoms to Watch For
  • Printer fails to power on or remains in a non-responsive state with the error code displayed.
  • Printer powers on but immediately displays the '0x00E00001' error on the front panel and ceases operation.
  • Printer exhibits erratic behavior, such as unexpected reboots or freezing, before displaying the error.
  • No printhead initialization or movement, and the carriage remains stationary.
  • Front panel display may be blank or show corrupted characters in addition to the error code.
Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Wait 5 minutes, then plug it back in and restart. 3. If the error persists, service is required, as the Main PCA will need replacement.

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Affected Printers (11)
DesignJet 2500cp
DesignJet 430
DesignJet Studio 24-inch
DesignJet T125
DesignJet T1700
DesignJet T530
DesignJet XL 3600 MFP
DesignJet Z2600
DesignJet Z5400
DesignJet Z6610
HP DesignJet Studio Steel
Related Resources
DesignJet Glossary
FAQ
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