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Error 0x00C10023Medium Severity

Calibration System Failure

Severity:Medium Severity
Affected:5 models
DIY Fix:Possible
What This Error Means

This error indicates a problem with the printer's internal calibration system. This can prevent accurate printhead alignment, color calibration, or media advance calibration.

Common Causes
  • 1Faulty print quality sensor (PQS/OMAS)
  • 2Mechanical issue preventing precise movement during calibration
  • 3Corrupted calibration data
  • 4Firmware issue affecting calibration algorithms
Symptoms to Watch For
  • Printer unable to complete calibration routines
  • Error message on front panel
  • Poor print quality (misalignment, color shifts) that cannot be corrected
  • Printer stops during calibration attempts
Basic Troubleshooting Steps
1. Turn the printer off and then on again. 2. Ensure the print quality sensor is clean (refer to 0x00C10020). 3. Try running a different calibration routine. 4. If the error persists, contact HP Support.

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Affected Printers (5)
DesignJet 650c
DesignJet T1200
DesignJet Z6 PostScript
DesignJet Z9
HP DesignJet Studio
Related Resources
DesignJet Glossary
FAQ
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