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Error 0x00C10012High Severity

Printhead Overheating

Severity:High Severity
Affected:11 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates that one or more printheads are overheating. This can be caused by a faulty printhead, insufficient ink flow, or a problem with the printer's cooling system.

Common Causes
  • 1Defective printhead
  • 2Insufficient ink flow to printhead
  • 3Faulty carriage PCA
  • 4High ambient temperature
  • 5Blocked ink nozzles
Symptoms to Watch For
  • Printer unable to print
  • Print quality degradation (streaks, missing colors)
  • Printer shuts down unexpectedly
  • Error message on display identifying printhead
  • Printheads feel excessively hot to touch (after power off)
Basic Troubleshooting Steps
1. Turn off the printer and unplug the power cord. 2. Allow the printer to cool down for at least 30 minutes. 3. Check all ink cartridges to ensure they are properly inserted and not empty. 4. Plug in the printer and turn it on. If the error persists, try replacing the problematic printhead identified on the display.

Video Guides

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HP Printer Printhead Problem – Don’t Replace It Yet! Try These 7 Fixes

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Affected Printers (11)
DesignJet 4000
DesignJet T100
DesignJet T1100
DesignJet T1200
DesignJet T7100
DesignJet T790
DesignJet T920
DesignJet Z5200 PostScript
DesignJet Z6
DesignJet Z6800 Production Printer
HP PageWide XL 5100
Related Resources
DesignJet Glossary
FAQ
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