Test User from Test City just got help with Test Issue

5 people helped this hour

Error 0x00C1000DMedium Severity

Ink System Error: Ink Level Sensor Malfunction

Severity:Medium Severity
Affected:22 models
DIY Fix:Possible
What This Error Means

This error indicates a problem with the ink level sensor for one or more cartridges. The printer cannot accurately determine ink levels.

Common Causes
  • 1Faulty ink level sensor within a specific HP DesignJet ink cartridge, preventing accurate ink volume detection.
  • 2Corrupted or incorrect ink cartridge installation, leading to poor electrical contact between the cartridge chip and the printer's carriage board.
  • 3Damaged or dirty electrical contacts on the ink cartridge or the printer's carriage board, obstructing communication with the ink level sensor.
  • 4Malfunction of the Ink Supply Station (ISS) or its associated electronics responsible for reading ink level data.
  • 5Outdated printer firmware that misinterprets ink level sensor data or has known bugs related to ink system monitoring.
Symptoms to Watch For
  • Error code '0x00C1000D' displayed on the printer's front panel.
  • Printer reports an ink cartridge as empty or very low, even after a new cartridge has been installed.
  • Inability to print due to the printer halting operation and requesting attention to the ink system.
  • Ink levels for one or more cartridges appear inaccurate or static on the printer's display or software utility.
  • Repeated prompts to replace an ink cartridge that is known to contain ink.
Basic Troubleshooting Steps
1. Restart the printer. 2. Ensure all ink cartridges are properly inserted. 3. If the error persists, try replacing the indicated ink cartridge, as the sensor is often integrated.

Video Guides

5 videos

HP OfficeJet Pro 8610, 8620, 8710, 8720 Ink System Failure

3 years ago

More Videos

How to fix ink cartridge errors on HP Inkjet printers | HP Support

How to fix "Ink System Failure" and General Printer Error on HP 8710, 8720, 8730, 8600, 8610, 8620

How to fix inksystem failure for HP 8600, 8610, 8620, 8630 Print Heads

Fix 'Print System Problem,' 'Problem with Ink System' errors | HP OfficeJet printers | HP Support

Detailed Repair Guide

Get the full detailed repair guide with expert pro tips.

No signup required for basic access

Need Professional Help?

Chat with our AI assistant to get matched with a certified repair professional.

Affected Printers (22)
DesignJet 1055cm
DesignJet 350c
DesignJet 5500
DesignJet 650c
DesignJet 9000s
DesignJet HD Pro Scanner
DesignJet Studio 24-inch
DesignJet T1100
DesignJet T1200
DesignJet T1500
DesignJet T1600
DesignJet T1700
DesignJet T2530
DesignJet T650
DesignJet T7100
DesignJet T790
DesignJet T920
DesignJet T950
DesignJet XL 3600 MFP
DesignJet XL 3800 MFP
DesignJet Z5200 PostScript
DesignJet Z9+ PostScript
Related Resources
DesignJet Glossary
FAQ
Test Your Knowledge