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Error 02.0Critical Severity

System Error: Carriage PCA Malfunction

Severity:Critical Severity
Affected:18 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a problem with the carriage assembly's printed circuit board. This board controls the printheads and their communication with the main PCA.

Common Causes
  • 1Faulty Carriage PCA (Printed Circuit Assembly) itself, leading to incorrect signal processing or power delivery to printheads.
  • 2Damaged or worn Flexible Flat Cable (FFC) connecting the Carriage PCA to the main PCA, causing intermittent or complete loss of communication.
  • 3One or more defective printheads drawing excessive current or shorting, which can overload or damage the Carriage PCA's circuitry.
  • 4Contamination (e.g., ink, dust) on the Carriage PCA's connectors or components, interfering with electrical contacts.
  • 5Damage to the carriage assembly's electrical contacts that interface with the printheads, preventing proper communication or power supply.
Symptoms to Watch For
  • Printer displays "02.0 System Error: Carriage PCA Malfunction" on the front panel.
  • Printheads are not detected or appear to be missing, even when correctly installed.
  • Printer fails to initialize or move the carriage assembly during startup or printing.
  • Intermittent or complete loss of communication with one or more printheads, leading to blank prints or missing colors.
  • Unusual noises from the carriage assembly, such as grinding or clicking, sometimes preceding the error.
Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Open the top cover and gently move the carriage manually to the center. 3. Inspect the carriage area for any obstructions or loose cables. 4. Plug in and turn on the printer. If the error persists, contact support.

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Affected Printers (18)
DesignJet 350c
DesignJet 500
DesignJet 5500
DesignJet 5500ps
DesignJet 800
DesignJet Studio 36-inch
DesignJet T1200
DesignJet T200
DesignJet T2530
DesignJet T3500 Production eMFP
DesignJet T610
DesignJet T790
DesignJet T930
DesignJet XL 3800 MFP
DesignJet Z2100
DesignJet Z5600 PostScript
DesignJet Z6
DesignJet Z9
Related Resources
DesignJet Glossary
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