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Error 61:05Medium Severity

Firmware Error: PostScript/Raster Processor Error

Severity:Medium Severity
Affected:10 models
DIY Fix:Possible
What This Error Means

This error indicates a problem with the printer's internal processing of print jobs, specifically related to PostScript or raster data. It might be triggered by a complex print file.

Common Causes
  • 1Corrupted or outdated printer firmware requiring an update or reinstallation.
  • 2Insufficient printer memory (RAM) to process complex PostScript or raster print jobs, leading to a buffer overflow.
  • 3Damaged or faulty formatter board, which houses the PostScript/raster processor and memory modules.
  • 4Corrupt or improperly formatted print file (e.g., malformed PostScript, unsupported image compression) sent from the host computer.
  • 5Intermittent communication issues between the formatter board and other printer components, such as the hard disk drive (if present) where spool files might be stored.
Symptoms to Watch For
  • Printer displays error code '61:05' on the front panel and stops printing.
  • Print jobs, especially large or graphically intensive ones, fail to print or are cancelled mid-process.
  • Printer may become unresponsive or enter a 'processing' state indefinitely before displaying the error.
  • Printer reboots unexpectedly after attempting to process a print job.
  • Print jobs sent to the printer are deleted from the print queue without printing.
Basic Troubleshooting Steps
1. Restart the printer. 2. Try printing a different, simpler file. 3. Ensure your printer drivers are up to date. 4. If the error persists, try updating the printer's firmware.

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Affected Printers (10)
DesignJet 450c
DesignJet Studio 24-inch
DesignJet T1100
DesignJet T250
DesignJet T2500
DesignJet T600
DesignJet XL 3800 MFP
DesignJet Z2100
DesignJet Z3200
DesignJet Z6 PostScript
Related Resources
DesignJet Glossary
FAQ
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