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Error 51:10High Severity

Hardware Error: Main PCA Firmware Update Failure

Severity:High Severity
Affected:12 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates that a firmware update to the Main PCA has failed or is corrupted. The printer may not be able to boot or function correctly.

Common Causes
  • 1Interrupted firmware update process (e.g., power loss during update, network disconnection during update via EWS or USB).
  • 2Corrupted firmware file used for the update, potentially due to download issues or an incompatible version.
  • 3Faulty USB drive or network connection used to deliver the firmware update package to the printer.
  • 4Degraded or failing Main PCA (Printed Circuit Assembly) hardware, preventing successful write operations to its flash memory.
  • 5Insufficient available memory on the Main PCA for the new firmware image, or issues with the bootloader responsible for flashing the firmware.
Symptoms to Watch For
  • Printer displays error code 51:10 on the front panel and may not progress beyond the boot screen.
  • Printer remains in a non-operational state, unable to print or respond to commands.
  • Repeated attempts to power cycle the printer result in the same 51:10 error or a boot loop.
  • The front panel may show an incomplete or corrupted boot sequence, or remain blank.
  • Printer's Embedded Web Server (EWS) is inaccessible, indicating a failure to initialize network services.
Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Wait 5 minutes, then plug it back in and restart. 3. Attempt to re-flash the firmware using a USB drive if the printer allows. If it fails again, service is required.

Video Guides

5 videos

HP Printer Firmware Update Unsuccessful on Windows 10 | Easy Fixes (2026) | www.123.hp.com/setup

2 weeks ago

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Affected Printers (12)
DesignJet 1050c
DesignJet 430
DesignJet 5500ps
DesignJet 815mfp
DesignJet T1200
DesignJet T1530
DesignJet T1700
DesignJet T600
DesignJet T7100
DesignJet XL 3600dr MFP
HP Latex/DesignJet L25500
HP PageWide XL 5100
Related Resources
DesignJet Glossary
FAQ
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