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Error 42:10High Severity

Paper Handling Error: Take-up Reel Motor Malfunction

Severity:High Severity
Affected:25 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a problem with the take-up reel motor, which winds printed paper onto a roll. The printer cannot collect printed output.

Common Causes
  • 1Take-up reel motor failure (e.g., worn brushes, open winding, encoder issue)
  • 2Damaged or obstructed take-up reel assembly gears or drive belt
  • 3Faulty take-up reel sensor (e.g., paper presence sensor, motor encoder feedback)
  • 4Main PCA (Printer Control Assembly) malfunction affecting motor control signals
  • 5Cable harness damage or loose connection between the take-up reel motor and the Main PCA
Symptoms to Watch For
  • Take-up reel does not rotate or rotates intermittently during printing
  • Paper jams or creases at the output due to improper take-up
  • Printer displays error code 42:10 on the front panel
  • Audible grinding or clicking noises from the take-up reel area
  • Printed output falls freely to the floor instead of being wound onto the reel
Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Remove any paper from the take-up reel. 3. Inspect the take-up reel area for obstructions. 4. Plug in and restart the printer. If the motor is faulty, service is required.

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Affected Printers (25)
DesignJet 1055cm
DesignJet 111
DesignJet 6500
DesignJet 800
DesignJet T1100
DesignJet T1200
DesignJet T1600
DesignJet T1700
DesignJet T200
DesignJet T250
DesignJet T2500
DesignJet T650
DesignJet T7100
DesignJet T790
DesignJet T850
DesignJet T950
DesignJet XL 3600 MFP
DesignJet XL 3600dr MFP
DesignJet XL 3800 MFP
DesignJet Z2100
DesignJet Z2600
DesignJet Z3200
DesignJet Z5600 PostScript
DesignJet Z6600 Production
HP PageWide XL 4100
Related Resources
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