Paper Handling Error: Roll Motor Malfunction

This error indicates a problem with the motor responsible for feeding paper from the roll. The printer cannot load or advance paper.

• 1Faulty or worn-out roll motor (e.g., encoder failure, mechanical binding)
• 2Damaged or disconnected roll motor cable (e.g., loose connector, pinched wire)
• 3Obstruction in the paper path preventing roll rotation (e.g., paper jam, foreign object)
• 4Malfunctioning paper axis encoder sensor (EAS) providing incorrect feedback to the formatter board
• 5Defective formatter board failing to control or detect the roll motor's status

• Printer displays '41:10' error code on the front panel display
• Paper roll does not rotate or advance when attempting to load or print
• Grinding or unusual noises coming from the paper roll area during attempted paper movement
• Printer repeatedly prompts to load paper despite a roll being present and correctly installed
• Paper jams frequently occur immediately after attempting to load paper from the roll