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Error 22:10Critical Severity

Carriage Error: Scan-Axis Motor Malfunction

Severity:Critical Severity
Affected:15 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a problem with the motor that moves the print carriage back and forth. The carriage cannot move, preventing any printing.

Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Open the top cover and gently try to move the carriage manually. 3. Check for any obstructions in the carriage path or a broken drive belt. 4. Plug in and restart the printer. If the motor is faulty, service is required.

Video Guides

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Affected Printers (15)
DesignJet 4000
DesignJet 500
DesignJet 6500
DesignJet 815mfp
DesignJet Studio 24-inch
DesignJet T1500
DesignJet T200
DesignJet T250
DesignJet T790
DesignJet T830 MFP
DesignJet XL 3800 MFP
DesignJet Z2100
DesignJet Z3200
DesignJet Z5600 PostScript
DesignJet Z6 PostScript
Related Resources
DesignJet Glossary
FAQ
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