Connectivity Error: USB Port Malfunction

This error indicates a problem with one of the printer's USB ports. Devices connected to this port may not be recognized.

• 1Damaged or faulty USB port on the DesignJet formatter board, preventing proper data transmission or power delivery to connected devices.
• 2Corrupted or outdated USB port driver firmware on the DesignJet, leading to miscommunication with external USB devices.
• 3Internal cabling issue between the formatter board and the external USB port assembly, resulting in intermittent or complete loss of connectivity.
• 4Overcurrent or short circuit condition detected on the USB port, often caused by a faulty connected device or internal component, triggering a port shutdown.
• 5Failure of the USB controller chip on the DesignJet's formatter board, rendering one or more USB ports inoperable.

• External USB devices (e.g., USB flash drives, network adapters) are not recognized when plugged into the DesignJet's USB host port.
• The DesignJet displays error code 0x00D10001 on the front panel display, often accompanied by a 'Connectivity Error' message.
• Attempts to update firmware via a USB drive fail, or the printer does not detect the USB drive containing the firmware file.
• The USB port does not provide power to connected devices (e.g., a USB fan or light does not turn on).
• Intermittent connection issues with a connected USB device, where it is recognized sometimes but not consistently.