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Error 0x00CD0001High Severity

System Error: Overheating Detected

Severity:High Severity
Affected:17 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates that the printer has detected an internal temperature exceeding safe operating limits. This can cause damage if not addressed.

Common Causes
  • 1Malfunctioning or failed internal cooling fan(s) (e.g., carriage fan, main PCA fan) leading to insufficient heat dissipation.
  • 2Accumulation of dust, debris, or lint within the printer's ventilation pathways or on heat sinks, obstructing airflow and thermal exchange.
  • 3Failure of the environmental temperature sensor (thermistor) providing inaccurate readings, or a faulty main PCA incorrectly interpreting temperature data.
  • 4Excessive ambient room temperature exceeding the printer's specified operating range, overwhelming the cooling system.
  • 5Over-utilization or continuous heavy printing tasks without adequate cool-down periods, particularly with high-density ink coverage.
Symptoms to Watch For
  • Printer automatically shutting down or entering a protective sleep mode without user intervention.
  • Error message '0x00CD0001' or 'Overheating Detected' displayed on the front panel.
  • Audible increase in fan noise, or conversely, no fan noise when expected (indicating fan failure).
  • Printer components (e.g., printhead carriage area, rear vents) feeling excessively hot to the touch.
  • Print quality degradation (e.g., banding, color shifts) immediately preceding the error, potentially due to heat affecting ink viscosity or printhead performance.
Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Ensure the printer has adequate ventilation and is not in direct sunlight or a hot environment. 3. Clean all fan vents. 4. Wait 30 minutes for it to cool down. 5. Plug in and restart the printer.

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Affected Printers (17)
DesignJet 5000
DesignJet HD Pro Scanner
DesignJet Studio 36-inch
DesignJet T830 MFP
DesignJet T930
DesignJet XL 3600dr MFP
DesignJet Z2600
DesignJet Z3100
DesignJet Z3200
DesignJet Z6 PostScript
DesignJet Z6600 Production
DesignJet Z6610
DesignJet Z6800 Production Printer
DesignJet Z9
DesignJet Z9+ PostScript
HP Latex/DesignJet L26500
HP PageWide XL 5100
Related Resources
DesignJet Glossary
FAQ
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