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Error 0x00CC0001Critical Severity

System Error: Internal Power Failure

Severity:Critical Severity
Affected:16 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a general internal power failure within the printer, potentially affecting multiple components. The printer cannot power on or operate.

Common Causes
  • 1Defective Power Supply Unit (PSU) failing to deliver stable voltage to internal components.
  • 2Short circuit on the Main PCA (Printed Circuit Assembly) or a connected sub-board, drawing excessive current and tripping internal power protection.
  • 3Failure of the DC-DC converter circuitry on the Main PCA responsible for generating various voltage rails for printer operation.
  • 4Degraded or faulty power cabling or connectors internally, leading to intermittent or complete loss of power delivery to critical components.
  • 5Malfunctioning power switch or front panel control board, preventing the power-on sequence from initiating correctly.
Symptoms to Watch For
  • Printer does not power on at all, no lights or display activity.
  • Printer powers on briefly (e.g., fan spins, lights flash) then immediately shuts down.
  • Front panel display remains blank or shows no error messages, even after pressing the power button.
  • No audible sounds (e.g., fan, printhead movement) when attempting to power on the device.
  • Power LED on the front panel or power supply remains off or flickers erratically.
Basic Troubleshooting Steps
1. Ensure the printer is plugged directly into a wall outlet. 2. Try a different power outlet. 3. Turn off the printer, unplug it, wait 5 minutes, then plug it back in and restart. If the error persists, the PSU or Main PCA may need replacement.

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Affected Printers (16)
DesignJet 350c
DesignJet 430
DesignJet 500
DesignJet 750c Plus
DesignJet HD Pro Scanner
DesignJet T1200
DesignJet T600
DesignJet T830 MFP
DesignJet XL 3600 MFP
DesignJet Z3100
DesignJet Z5600 PostScript
DesignJet Z6200
DesignJet Z6610
DesignJet Z6800 Production Printer
DesignJet Z6810
HP Latex/DesignJet L25500
Related Resources
DesignJet Glossary
FAQ
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