Ink System De-priming Failure
This error occurs when the printer fails to successfully de-prime the ink system, which is a process to remove ink from the printheads or tubes, often before service or shipping. This can lead to ink leaks.
- 1Faulty ink pump (within ISS)
- 2Blocked ink tubes or waste ink system
- 3Defective ink supply station
- 4Main PCA communication error with ISS
- 5Air in the ink system preventing suction
- Printer unable to complete de-priming process
- Error message on display
- Risk of ink leaks during transport
- Printer stuck on 'de-priming' screen
- Unusual noises from ink supply station
Video Guides
5 videosHP OfficeJet Pro 8610, 8620, 8710, 8720 Ink System Failure
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The component that deposits ink onto the media. DesignJet printers use thermal inkjet printheads that fire tiny droplets of ink through microscopic nozzles.
The complete system that stores, transports, and delivers ink from the cartridges to the printheads, including tubes, valves, and pressure regulators.
A maintenance area on the right side of the printer where the printheads are capped and cleaned when not in use. It prevents ink from drying in the nozzles.
A calibration process that ensures all printheads are precisely aligned relative to each other for accurate color registration and sharp output.
When the printhead physically contacts the media surface during printing, potentially damaging both the print and the printhead.
A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.