Test User from Test City just got help with Test Issue

5 people helped this hour

Error 0x00C10013Medium Severity

Printhead Not Detected

Severity:Medium Severity
Affected:8 models
DIY Fix:Possible
What This Error Means

This error indicates that the printer cannot detect one or more printheads. This is often due to improper installation, dirty contacts, or a faulty printhead.

Common Causes
  • 1Improperly seated printhead
  • 2Dirty or damaged electrical contacts
  • 3Defective printhead
  • 4Faulty carriage PCA
  • 5Damaged flex cable to carriage
Symptoms to Watch For
  • Printer displays 'missing printhead'
  • Specific color not available for printing
  • Printheads not recognized during initialization
  • Error message on display identifying a printhead
  • Printer unable to start print job
Basic Troubleshooting Steps
1. Identify the problematic printhead from the printer's display. 2. Open the printhead cover and carefully remove the identified printhead. 3. Inspect the electrical contacts on the printhead and inside the carriage for dirt or ink. Clean gently with a lint-free cloth. 4. Reinsert the printhead firmly until it clicks into place. 5. Close the cover. If the error persists, try replacing the printhead with a new one.

Video Guides

5 videos

Printhead Not Detected Fix #howto #hpprinter #printhead

1 year ago

More Videos

How to Fix HP OfficeJet Missing or Failed Printhead Error - FIX👍

HP OfficeJet Pro Printhead Missing or Not Detected

How to fix HP OfficeJet 8600 Series Printhead not detected.

Printhead Error HP Smart Tank 720 | 7001

Detailed Repair Guide

Get the full detailed repair guide with expert pro tips.

No signup required for basic access

Need Professional Help?

Chat with our AI assistant to get matched with a certified repair professional.

Affected Printers (8)
DesignJet 4000
DesignJet 800
DesignJet T1100
DesignJet T1200
DesignJet T230
DesignJet T7100
DesignJet T790
DesignJet Z5400
Related Resources
DesignJet Glossary
FAQ
Test Your Knowledge