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Error 0x00C10002Medium Severity

Printhead Not Calibrated

Severity:Medium Severity
Affected:11 models
DIY Fix:Possible
What This Error Means

This error indicates that a newly installed printhead has not been calibrated, or a previous calibration failed. This can lead to print quality issues.

Common Causes
  • 1Printhead alignment not performed after replacement
  • 2Failed printhead alignment process
  • 3Dirty or faulty printhead
  • 4Dirty or faulty carriage optical sensor
  • 5Incorrect media used for calibration
Symptoms to Watch For
  • Printer displays '0x00C10002' error code
  • Print quality issues (banding, misaligned lines, color shifts)
  • Printer prompts to align printheads
  • Calibration pattern shows defects
  • Printer unable to complete calibration routine
Basic Troubleshooting Steps
1. From the printer's front panel, navigate to the 'Image Quality Maintenance' or 'Printhead Alignment' menu.2. Select and run the 'Align Printheads' or 'Calibrate Printheads' utility.3. If the calibration fails, ensure the printheads are clean and properly installed, then try again.4. If the error persists, try replacing the problematic printhead.

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Affected Printers (11)
DesignJet 4000
DesignJet SD Pro Scanner
DesignJet Studio 36-inch
DesignJet T1200
DesignJet T1600
DesignJet T525
DesignJet T650
DesignJet XL 3600 MFP
DesignJet Z9+ PostScript
HP DesignJet Studio
HP PageWide XL 3600
Related Resources
DesignJet Glossary
FAQ
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