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Error 04.0High Severity

System Error: Hard Disk Drive (HDD) Malfunction

Severity:High Severity
Affected:29 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a problem with the printer's internal hard disk drive. The HDD is used for job storage, processing, and firmware functions.

Common Causes
  • 1Physical failure of the Hard Disk Drive (HDD) itself, such as read/write head crash or motor failure.
  • 2Corrupted firmware on the HDD or the printer's main formatter board preventing proper initialization or access to the drive.
  • 3Loose or damaged SATA data or power cables connecting the HDD to the formatter board, leading to intermittent or complete loss of connectivity.
  • 4Failure of the formatter board's HDD controller or power regulation circuit, preventing the HDD from being detected or powered correctly.
  • 5Bad sectors or logical corruption on the HDD, often due to improper shutdowns or age, making data inaccessible.
Symptoms to Watch For
  • The printer displays 'System Error: 04.0' on the front panel and ceases normal operation.
  • Printer fails to boot up completely, getting stuck on a loading screen or continuously restarting.
  • Inability to store print jobs, process large files, or access features that rely on temporary storage.
  • Slow performance or freezing during operations that typically involve disk access (e.g., job processing, firmware updates).
  • Unusual clicking, grinding, or whirring noises emanating from the printer's internal components, indicating mechanical HDD failure.
Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Wait 5 minutes, then plug it back in and restart. 3. If the error persists, try to perform a firmware update via USB if the printer allows it. If the HDD is faulty, it will need replacement.

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Affected Printers (29)
DesignJet 1055cm
DesignJet 5500
DesignJet 6500
DesignJet 9000s
DesignJet SD Pro Scanner
DesignJet Studio 24-inch
DesignJet T1120
DesignJet T1200
DesignJet T1700
DesignJet T210
DesignJet T250
DesignJet T2530
DesignJet T2600
DesignJet T530
DesignJet T610
DesignJet T770
DesignJet T790
DesignJet T920
DesignJet T950
DesignJet XL 3600dr MFP
DesignJet XL 3800 MFP
DesignJet Z2600
DesignJet Z3200
DesignJet Z5400
DesignJet Z5600 PostScript
DesignJet Z6200
DesignJet Z6610
DesignJet Z6800
DesignJet Z9+ PostScript
Related Resources
DesignJet Glossary
FAQ
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