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Error 47:01Critical Severity

Starwheel Motor Failure

Severity:Critical Severity
Affected:7 models
DIY Fix:Professional Recommended
What This Error Means

This error indicates a problem with the starwheel motor assembly, which helps to flatten and guide the paper after printing. A malfunction can cause paper jams or printing issues.

Common Causes
  • 1Paper jam/obstruction in starwheel area
  • 2Faulty starwheel motor
  • 3Damaged starwheel assembly
  • 4Loose or damaged motor cable
  • 5Main PCA failure
Symptoms to Watch For
  • Paper jams during or after printing
  • Printer stops mid-print
  • Error message on front panel
  • Unusual noises from paper exit area
  • Paper cockling or uneven drying
Basic Troubleshooting Steps
1. Turn the printer off and on. 2. Check for any paper jams or obstructions around the starwheel assembly. 3. If the error persists, contact support.

Video Guides

5 videos

Designjet T Star Wheel Motor

12 years ago

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Affected Printers (7)
DesignJet 815mfp
DesignJet T7100
DesignJet T7200
DesignJet XL 3600 MFP
DesignJet Z9+ PostScript
HP DesignJet Studio
HP PageWide XL 4100
Related Resources
DesignJet Glossary
FAQ
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