Service Error: Non-Volatile Memory (NVM) Failure
This error indicates a problem with the printer's non-volatile memory, which stores critical settings and calibration data. The printer may lose settings or fail to boot.
- 1Degradation or corruption of the NVM chip (e.g., EEPROM or Flash memory) on the Formatter Board.
- 2Intermittent or complete loss of power to the NVM component during a write cycle, leading to data corruption.
- 3Firmware corruption or an unsuccessful firmware update process that affects the NVM's integrity.
- 4Electrostatic discharge (ESD) damage to the Formatter Board or NVM chip.
- 5Physical failure of the Formatter Board itself, which houses the NVM.
- Printer fails to boot past the HP logo or displays a blank screen.
- Loss of previously configured network settings, paper type calibrations, or print quality adjustments.
- Repeated requests for initial setup (e.g., language, date/time) upon every power cycle.
- Frequent and unrecoverable 'Service Error 0x00F60001' messages displayed on the front panel.
- Inability to save any changes made to printer settings, which revert after a power cycle.
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A maintenance area on the right side of the printer where the printheads are capped and cleaned when not in use. It prevents ink from drying in the nozzles.
The process of adjusting the printer's color output to match a known standard, ensuring consistent and accurate color reproduction.
A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.
A comprehensive technical document provided by HP to authorized service technicians containing detailed disassembly, repair, and calibration procedures.
A company that has been certified by HP to provide warranty and out-of-warranty repair services for HP DesignJet printers.