Error 0x00D20001Medium Severity
Connectivity Error: Wireless Module Malfunction
Severity:Medium Severity
Affected:10 models
DIY Fix:Possible
What This Error Means
This error indicates a problem with the printer's wireless communication module. The printer cannot connect to a wireless network.
Common Causes
- 1Faulty or disconnected internal wireless module (e.g., WLAN card) within the DesignJet's formatter board assembly.
- 2Corrupted wireless firmware on the DesignJet, preventing proper initialization or operation of the WLAN module.
- 3Damage to the internal wireless antenna or its connection cable to the WLAN module, leading to poor or no signal reception.
- 4Hardware failure of the formatter board itself, impacting the power supply or data lines to the integrated wireless components.
Symptoms to Watch For
- Printer displays '0x00D20001' error code on the front panel.
- Inability to find or connect to any wireless networks from the printer's network setup menu.
- Wireless network settings appear grayed out or unavailable in the printer's control panel menu.
- Printer fails to obtain an IP address via Wi-Fi, even when network is available and configured correctly.
Basic Troubleshooting Steps
1. Restart the printer. 2. Ensure the wireless module is enabled in the printer settings. 3. Check the wireless network signal strength. 4. If the error persists, the wireless module may be faulty.
Video Guides
5 videosHow to Troubleshoot a Wireless Printer Connection | HP Printers | HP Support
8 months ago
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Affected Printers (10)
DesignJet 4000
DesignJet 500
DesignJet HD Pro Scanner
DesignJet T1100
DesignJet T200
DesignJet T600
DesignJet T830 MFP
DesignJet XL 3600dr MFP
DesignJet Z3200
HP Latex/DesignJet L26500
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