Service Error: EEPROM Configuration Error
This error indicates a problem with the printer's non-volatile memory (EEPROM) where configuration data is stored. This can lead to incorrect settings or boot failures.
- 1Corrupted EEPROM data due to power fluctuations or improper shutdown, leading to invalid configuration parameters.
- 2Firmware corruption or an incomplete firmware update, which can affect how the printer reads or writes to the EEPROM.
- 3Physical degradation or failure of the EEPROM chip on the main formatter board, preventing data retention or access.
- 4Faulty communication between the main formatter board and the EEPROM chip.
- 5Incorrect or incompatible replacement of the main formatter board without proper EEPROM initialization.
- Printer fails to boot up completely, often getting stuck on a loading screen or displaying the error code immediately.
- Printer settings (e.g., network configuration, paper type defaults, calibration data) are lost or revert to factory defaults unexpectedly.
- Repeated requests for initial setup or calibration despite previous completion.
- Intermittent or persistent display of the '0x00C90001' error code on the front panel.
- Printer enters a continuous reboot loop without reaching an operational state.
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Electrically Erasable Programmable Read-Only Memory — a chip that stores the printer's configuration data, calibration values, and usage counters.
A maintenance area on the right side of the printer where the printheads are capped and cleaned when not in use. It prevents ink from drying in the nozzles.
A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.
A comprehensive technical document provided by HP to authorized service technicians containing detailed disassembly, repair, and calibration procedures.
A company that has been certified by HP to provide warranty and out-of-warranty repair services for HP DesignJet printers.