Carriage Error: Carriage System Failure
This is a general critical error indicating a failure within the entire carriage system. The carriage cannot move or operate correctly.
- 1Faulty carriage motor preventing movement along the scan axis.
- 2Damaged or worn carriage belt, leading to slippage or complete detachment.
- 3Encoder strip is dirty, scratched, or detached, causing the carriage to lose positional awareness.
- 4Obstruction in the carriage path (e.g., paper jam, foreign object) physically blocking movement.
- 5Defective trailing cable or main PCA, failing to transmit power or control signals to the carriage assembly.
- Printer displays error code 0x00C20002 on the front panel.
- Carriage remains stationary or attempts to move but makes grinding/stalling noises.
- Carriage moves erratically or only a short distance before stopping.
- Printer fails to initialize or complete the start-up sequence.
- Visible signs of damage to the encoder strip (e.g., tears, smudges) or carriage belt (e.g., fraying, looseness).
Video Guides
5 videosHow to troubleshoot carriage jams in the HP DesignJet T850/T858/T870/T950/XT950/T918 printer series
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The mechanism that moves the printheads back and forth across the media during printing. It rides on a guide rail and is driven by the scan-axis motor via a belt.
A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.
The complete system that stores, transports, and delivers ink from the cartridges to the printheads, including tubes, valves, and pressure regulators.