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Error 0x00C20002Critical Severity

Carriage Error: Carriage System Failure

Severity:Critical Severity
Affected:20 models
DIY Fix:Professional Recommended
What This Error Means

This is a general critical error indicating a failure within the entire carriage system. The carriage cannot move or operate correctly.

Common Causes
  • 1Faulty carriage motor preventing movement along the scan axis.
  • 2Damaged or worn carriage belt, leading to slippage or complete detachment.
  • 3Encoder strip is dirty, scratched, or detached, causing the carriage to lose positional awareness.
  • 4Obstruction in the carriage path (e.g., paper jam, foreign object) physically blocking movement.
  • 5Defective trailing cable or main PCA, failing to transmit power or control signals to the carriage assembly.
Symptoms to Watch For
  • Printer displays error code 0x00C20002 on the front panel.
  • Carriage remains stationary or attempts to move but makes grinding/stalling noises.
  • Carriage moves erratically or only a short distance before stopping.
  • Printer fails to initialize or complete the start-up sequence.
  • Visible signs of damage to the encoder strip (e.g., tears, smudges) or carriage belt (e.g., fraying, looseness).
Basic Troubleshooting Steps
1. Turn off the printer and unplug it. 2. Open the top cover and gently try to move the carriage manually. 3. Inspect the carriage path, encoder strip, and drive belt for obstructions or damage. 4. Plug in and restart the printer. If the error persists, service is required.

Video Guides

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Affected Printers (20)
DesignJet 110 Plus
DesignJet 111
DesignJet 350c
DesignJet 5000
DesignJet 5500ps
DesignJet 650c
DesignJet HD Pro Scanner
DesignJet T1100
DesignJet T1500
DesignJet T200
DesignJet T2300 eMFP
DesignJet T250
DesignJet T770
DesignJet T930
DesignJet XL 3600 MFP
DesignJet XL 3800 MFP
DesignJet Z5600 PostScript
DesignJet Z6 PostScript
DesignJet Z6810
DesignJet Z9+ PostScript
Related Resources
DesignJet Glossary
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