Take-Up Reel System Failure
This error indicates a problem with the optional take-up reel system, which collects printed output. It may be jammed, disconnected, or malfunctioning.
- 1Paper jam in take-up reel
- 2Take-up reel motor or sensor failure
- 3Communication error between printer and take-up reel
- 4Take-up reel not properly connected or powered
- Printer stops printing or holds prints
- Error message on front panel
- Output not wound onto take-up reel
- Take-up reel not responding
Video Guides
5 videosHow to Install the Take-up Reel in the HP DesignJet Z6Pro/Z9+Pro 64-in Printers | HP Support
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An accessory that automatically winds printed output onto a roll as it exits the printer, preventing the print from touching the floor.
A numeric or alphanumeric code displayed on the printer's front panel or in diagnostic logs that identifies a specific hardware or software malfunction.
The complete system that stores, transports, and delivers ink from the cartridges to the printheads, including tubes, valves, and pressure regulators.