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Error 0x00C10024Medium Severity

Take-Up Reel System Failure

Severity:Medium Severity
Affected:12 models
DIY Fix:Possible
What This Error Means

This error indicates a problem with the optional take-up reel system, which collects printed output. It may be jammed, disconnected, or malfunctioning.

Common Causes
  • 1Paper jam in take-up reel
  • 2Take-up reel motor or sensor failure
  • 3Communication error between printer and take-up reel
  • 4Take-up reel not properly connected or powered
Symptoms to Watch For
  • Printer stops printing or holds prints
  • Error message on front panel
  • Output not wound onto take-up reel
  • Take-up reel not responding
Basic Troubleshooting Steps
1. Turn the printer and the take-up reel off and then on again. 2. Check for any paper jams or obstructions within the take-up reel. 3. Ensure the take-up reel is correctly connected to the printer. 4. If the error persists, contact HP Support.

Video Guides

5 videos

How to Install the Take-up Reel in the HP DesignJet Z6Pro/Z9+Pro 64-in Printers | HP Support

4 years ago

More Videos

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HP L26500 - Unloading the Take-up Reel

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Affected Printers (12)
DesignJet 4000
DesignJet 4500
DesignJet 5500
DesignJet 600
DesignJet 750c Plus
DesignJet T530
DesignJet T650
DesignJet T7200
DesignJet T950
DesignJet Z6 PostScript
DesignJet Z6610
HP PageWide XL 8000
Related Resources
DesignJet Glossary
FAQ
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